Contact LuckyMate
Questions about your account, a payment or the welcome offer? Email LuckyMate support and include the details below.
Join LuckyMate Email supportLoginWhat to include
Your account username or registered email, a short description of the issue, and any relevant dates or screenshots. Never send your password or full card number.
Identity checks
Identity checks may apply where legally required. For a verification query, say which step you are stuck on.
Before you write
Common questions are answered on the FAQ, payments and registration pages.
Account problems
For a problem with your account, a deposit or a withdrawal, email support@luckymate.co.uk from the address registered to your account. Do not send your password or full card number.
Need support with gambling?
If gambling is causing you worry, free help is available from GambleAware. The National Gambling Helpline is 0808 8020 133. You can self-exclude from UK-licensed sites through GamStop. See responsible gambling.