
LuckyMate FAQ
Quick answers on your account, the welcome offer, payments and staying safe. If you cannot find what you need, the contact page shows how to reach support.
Join LuckyMate LoginAccount
How do I create a LuckyMate account?
Press Join LuckyMate, enter your details and confirm you are 18 or over. Registration is free and no deposit is needed to sign up. See the registration page for the steps.
Who can register?
You must be 18 or over. Identity checks may apply where legally required. Only one account per person is allowed.
Does one account cover the casino and the sportsbook?
Yes. One LuckyMate account covers both the casino and the sportsbook. The currency is GBP.
Can I play on my phone?
Yes. The site is mobile-first and works in your mobile browser. An app link is available from the site.
Why am I asked for ID documents?
UK-licensed operators must verify age and identity. Identity checks may apply to your account where legally required.
Bonuses
What is the LuckyMate welcome offer?
New customers get a £10 free bet when they deposit £10: £10 in = £10 free bet. It applies to your first deposit only, with a £10 minimum. 18+, T&Cs apply.
What are the terms of the free bet?
The qualifying bet is £10 on an acca or Bet Builder with 2+ selections at minimum odds of 6/4 (2.5). The free bet must also be used on a 2+ selection acca or Bet Builder at minimum odds of 6/4, and it expires in 7 days. T&Cs apply. See the terms page.
Payments
Which payment methods can I use?
Visa, Mastercard, Apple Pay, Google Pay and Trustly. The minimum deposit is £10. More on the payments page.
How long do withdrawals take?
Withdrawals are processed promptly. Identity checks may apply where legally required. Winnings go to your cash balance.
Safety
Is LuckyMate licensed in the UK?
Yes. It is operated by Anakatech Interactive Limited (Malta), UKGC account 48789, licence 048789-R-327402-013, with services from Anakatech Limited (BVI), account 48788, licence 048788-R-327401-011. See the about page.
What tools help me gamble responsibly?
LuckyMate provides tools to set limits, take time out and track your play. Free support is available from GambleAware and GamStop. Read the responsible gambling page.
18+ only. Gambling can be addictive. Play responsibly.